Always a Human Voice
24/7 Monitoring Center
The AlertGPS Safety Monitoring Center is available 24/7, with professionally trained agents able to handle any type of emergency situation.
Our Monitoring Center can dispatch emergency assistance anywhere nationwide in seconds.
EMERGENCY COMMUNICATIONS FLOW
Working together, AlertGPS’s Active Halo Devices, powerful IoT safety platform and 24/7 Monitoring Center quickly alert, locate and enable emergency communication and response to protect mobile workers
ALERT
When a worker presses the SOS button, or when a fall is detected, the Active Halo® device automatically initiates a 2-way voice call into our Monitoring Center and simultaneously sends an SOS into the AlertGPS IoT platform.
ASSESS
The device location and telemetry information are immediately viewable on-screen by the Monitoring Center agent.
NATIONWIDE EMERGENCY DISPATCH
The agent determines whether the worker needs help and dispatches emergency assistance per the customer’s action plan.
CUSTOMIZED ACTION PLANS
AlertGPS develops a Customized Action Plan for each customer, specifying how all emergency signals will be handled. Customers have the options to:
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Establish a Priority Call List of customer representatives to receive phone calls in the event of an emergency dispatch situation (e.g. the customer’s Safety Officer)
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Establish customized safety protocols
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Select a default emergency dispatch option
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Designate customer representative(s) to receive post-event disposition emails detailing the emergency signal outcome
WHEN’S THE RIGHT TIME TO PRESS THE BUTTON?
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Worker feels unsafe, threatened or is injured
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Worker is lost, visiting an unfamiliar neighborhood, walking alone, or otherwise feels uneasy
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Worker witnesses an accident or any other emergency on the job
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Healthcare worker’s patient exhibits signs of distress or any other life-threatening concerns and needs an ambulance
ABOUT OUR WORLD-CLASS MONITORING CENTER
TRAINED PROFESSIONAL AGENTS
Trained professionals available 24/7 to answer the call, assess the situation and provide the most efficient emergency service available.
CUSTOMIZED ACTION PLANS
Our agents follow an action plan designed by you with your specific company needs in mind.
AFTER-INCIDENT UPDATE
With our superior alerting system, we provide an after-incident update to the customer’s designated representative(s) in real time.
RAPID CALL RESPONSE
Average call answer time is less than 8 seconds. Handles over 12 million signals per month
HIGHEST INDUSTRY CERTIFICATIONS
UL Listed. Installation Quality (IQ). CSAA 5 Diamond Certified
TOTAL SYSTEM REDUNDANCY
Two Fully Redundant locations with immediate failover capabilities
MONITORING CENTER FEATURE SPOTLIGHT
COMPANION CALL
If a worker feels uneasy for any reason (e.g. lost, unfamiliar neighborhood, dark parking lot), they can press the SOS button and speak with a Monitoring Center agent. Our trained agents will stay on the line until the worker gives a clear indication that all is well. During a companion call, the agent is always aware of the worker’s location and is ready to dispatch emergency services immediately, if needed.
FALL DETECTION
If a worker falls on the job, the AlertGPS Active Halo® device will automatically initiate an audible message. If the device-holder does not cancel the alert the Active Halo® device auto-calls our Monitoring Center. The agent will respond to the call, and dispatch emergency assistance if help is needed, even if the device-holder is non-responsive.
VOICE CALLBACK
The Monitoring Center can call into an Active Halo® device at any time to initiate a 2-way voice conversation with the lone worker. No action is required by the lone worker to answer the device – the call is automatically connected, and the hands-free speaker is engaged.
SUPERIOR WORK FORCE SAFETY SOLUTION
ALERT – 2 WAY VOICE
At the touch of a single button
on the Active Halo® device,
both SOS and non-emergency calls are initiated.
LOCATE AND COMMUNICATE
SOS calls are received by trained agents at the AlertGPS Safety Monitoring Center, who are able to quickly identify the worker, their location and can if needed, dispatch emergency help.
